Helix Technologies Conveyor Design Chute Design Pipe Networks
New Network License versions of Helix delta-T6 Conveyor program added to portfolio including DEM Chute Design and Pulley Shaft Design programs

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Helix Technologies Pty Ltd
ABN 67 269 614 528
PO Box 610, Morley WA 6943
22 Donna St, Morley WA 6062
Perth, Australia
tel +61 8 9275 0635
email
sales@helixtech.com.au
Conveyor Design, Conveyor Dynamic Analysis, Belt Conveyors, DEM Chute Design, Discrete Element Method Transfer Chute Design, Particle Flow, Pipe Network Analysis, Piping System Design, Pump Selection Software, Pulleys, Vee Drives. transportador, correia, roletes.


Helix delta-Q Pipe Networks - Documentation

Helix delta-Q and T - Program Documentation & Support

delta-Q/T  is supplied with a fully integrated context sensitive help system. Just press F1 and help relating to the current topic will be displayed. Formulae and calculation methods are detailed in the manual and help file.

On-Line Help and email Support

In addition to the comprehensive documentation supplied with the Helix delta-Q/T software you may contact Helix by email, phone or fax for software support. In addition, Helix offer support and maintenance contracts:

HELIX SOFTWARE SUPPORT AGREEMENT

The annual "Software Support Contract" entitles users of our software the following:

Free minor upgrades of the software.
This means that if we make a small improvement to the software or correct a fault in the software, you would automatically receive a free upgrade disk in the mail. The Support Agreement does not entitle users to free major program release upgrades, although a special discount pricing level would be applicable.

Free telephonic and fax support
. Whilst we support all users of our software, users who have a support contract get preferential treatment.

The user is entitled to request the addition of desirable features to be incorporated in future versions of the software. We cannot guarantee that all requests can be complied with, but wherever possible requests for additions will be incorporated.

Free database upgrades.
This means that when we have added a new range of equipment or data to the database, you will receive the new data on disk. It is our policy to keep adding equipment and data to the databases, and this is an ongoing process.

Electronic File transfer.
Users can request that we email them urgent program or data updates using email, the internet or ftp (File Transfer Protocol) methods. Users can also send us design files for comments and or tracing of errors or behavior of the software.

World Wide Web support.
Helix maintains an Internet World Wide Web page which allows users to browse through our product brochures and email comments or requests for more information to us. We also provide a file download facility for anyone to download demo or other software. Our Web page can be viewed at "http://www.helixtech.com.au"

Support Costs

The cost of the annual support contract is 15% of the Software List Price or a minimum charge of $190 per site (plus 10% GST for Australian users), irrespective of the number of users of Helix Software at the site.

Signing Up

If you would like to have the added security of a Helix Annual Support Contract, send us a company purchase order or payment to the value of 15% of the software price and we will add your details to our support database. Please remember to provide us with the program name and licence number you purchased, if available.
 
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