Helix Technologies Pty Ltd
ABN 67 269 614 528
PO Box 610, Morley WA 6943
22 Donna St, Morley WA 6062
tel +61 8 9275 0635
Conveyor Design, Conveyor Dynamic Analysis, Belt Conveyors, DEM Chute Design,
Discrete Element Method Transfer Chute Design, Particle Flow, Pipe Network Analysis, Piping System Design, Pump Selection Software, Pulleys, Vee Drives.
transportador, correia, roletes.
delta-Q Pipe Networks - Documentation
Helix delta-Q and T - Program Documentation
is supplied with a fully integrated context sensitive
help system. Just press F1 and help relating to the current topic will be displayed.
Formulae and calculation methods are detailed in the manual and help file.
On-Line Help and email Support
In addition to the comprehensive documentation supplied
with the Helix delta-Q/T software you may contact Helix by email, phone or fax for
software support. In addition, Helix offer support and maintenance contracts:
HELIX SOFTWARE SUPPORT AGREEMENT
The annual "Software Support Contract" entitles users of our software the following:
Free minor upgrades of the software. This means that if we make a small
improvement to the software or correct a fault in the software, you would automatically
receive a free upgrade disk in the mail. The Support Agreement does not entitle
users to free major program release upgrades, although a special discount pricing
level would be applicable.
Free telephonic and fax support. Whilst we support all users of our software,
users who have a support contract get preferential treatment.
The user is entitled to request the addition of desirable features to be
incorporated in future versions of the software. We cannot guarantee that all requests
can be complied with, but wherever possible requests for additions will be incorporated.
Free database upgrades. This means that when we have added a new range of
equipment or data to the database, you will receive the new data on disk. It is
our policy to keep adding equipment and data to the databases, and this is an ongoing
Electronic File transfer. Users can request that we email them urgent program
or data updates using email, the internet or ftp (File Transfer Protocol) methods.
Users can also send us design files for comments and or tracing of errors or behavior
of the software.
World Wide Web support. Helix maintains an Internet World Wide Web page
which allows users to browse through our product brochures and email comments or
requests for more information to us. We also provide a file download facility for
anyone to download demo or other software. Our Web page can be viewed at "http://www.helixtech.com.au"
The cost of the annual support contract is 15% of the Software List Price or a minimum
charge of $190 per site (plus 10% GST for Australian users), irrespective of the
number of users of Helix Software at the site.
If you would like to have the added security of a Helix Annual Support Contract,
send us a company purchase order or payment to the value of 15% of the software
price and we will add your details to our support database. Please remember to provide
us with the program name and licence number you purchased, if available.
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