Helix Software Support & Maintenance
HELIX SOFTWARE SUPPORT AGREEMENT
The annual “Software Support Contract” entitles
users of our software the following:
1. Free minor upgrades of the software.
This means that if we make an improvement to the software or correct a fault
in the software, you would automatically receive a free upgrade disk in the mail.
The Support Agreement does not entitle users to free new major program release upgrades,
although a special pricing level would be applicable. For example if a user
is licensed for Helix delta-T6 then the support contract would include all
updates to version 6 of the program.
2. Free telephonic and email
Whilst we support all users of our software, users who have a support contract get
3. The user is entitled to request the
addition of desirable features to be incorporated in future versions of
the software. We cannot guarantee that all requests can be complied with, but wherever
possible requests for additions will be incorporated.
4. Free database upgrades. This
means that when we have added a new range of equipment data to the database, you
will receive the new data on disk. It is our policy to keep adding equipment to
the databases, and this is an ongoing process.
5. Electronic File transfer.
Users can request that we email them urgent program or data updates using email,
the internet or ftp (File Transfer Protocol) methods. Users can also send us design
or project files for comments and or tracing of errors or behavior of the software.
6. World Wide Web support. Helix
maintains an Internet World Wide Web page which allows users to browse through our
product brochures and email comments or requests for more information to us. We
also provide a file download facility for anyone to download demo or other software.
Our Web page can be viewed at
The cost of the annual support contract is 15%
of the Software List Price (plus 10% GST for
Australian users), irrespective of the number of users of Helix Software at the
If you would like to have the added security
of a Helix Annual Support Contract, send us a company purchase order or payment
to the value of 15% of the software
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